Fund your casino account instantly! You can easily make deposits through your Visa or MasterCard, credit or debit.
Important: If you are a new customer and want to process transactions using a credit card, please complete the Credit Card Agreement Form. Our Accounting Department must have the completed form on file in order.
Cancellations: We fully understand that errors can happen anytime. CoolCat is ready to examine your case if your card has been charged twice, charged mistakenly or without your authentication. A valid situation calls for refunding, and that's what we'll do. If you wish to delete the transaction and request a reimbursement, send an e-mail to: [email protected] or call us at 1-888-441-6693.
Multiple purchases shown as one transaction: If you made multiple purchases, you might see them grouped into one transaction on your credit card/debit card statement. You might not receive a separate receipt for each purchase, and these charges might post to your credit or debit card a few days after purchase.
Neteller: (Only for non-US & CA customers)
Want to make same-day payments? Looking for an online service that transfers cash instantly? Then Neteller is for you. Fast and secure describes Neteller the best. Another good thing about this online money transfer service is that you do not need to pay any extra charges for transfers to and from the casino. Just visit www.neteller.com, and create your Neteller account today.Note: Sorry, Neteller is available only for non-U.S. & Canada customers only.
Withdrawals at CoolCat Casino are as easy as online casino deposits. Just login to your casino account, click on "Cashier" and then on the "Withdraw Money" button. From the bank menu, you can choose your plan of withdrawal. Some of these include Cash Deposit, Neteller, Check (Federal Express Cashier's Check), Click2Pay or Wire Transfer.
Different methods have different withdrawal fees attached to them. To know the exact details, you can get in touch with our customer support staff. Players have to bear in mind that processing of withdrawals calls for proper paper work.
Players will be contacted after an approval to verify all personal information and to discuss current payout options. Players must have correct information (Email Address, Physical address, Phone numbers, E-Wallet account) to be paid.
A deposit made by credit card in the past requires filling up of a Credit Card Agreement Form in order to process a payout. Contact our support team and find out more about what type of documents may be required.
Documentation will be requested any time you use a new card, or as often as once every six months. Our Accounting or Withdrawals Departments may need you to send in updated copies or your required documentation from time to time. This is for your security as well as ours, and we appreciate your understanding and cooperation.
Except when stated otherwise, CoolCat Casino allows a maximum payout of $2,000 per week. If you're a VIP player, weekly payments can be even higher.
Due to current banking and processing issues in the online gambling community, we are unable to give an exact date that payouts will be made following approval. CoolCat Casino takes casino withdrawals very seriously and will get our players paid out as quickly as possible.
CoolCat Casino wants its players to have an easy time while they are here. To achieve this purpose, CoolCat provides various swift and efficient payout plans. If you use another method that suits you the better, inform us about it, and we'll try to work with that system. Given below are the time frames for your cash-outs to be credited or sent to you. These time frames are calculated in business days. (Monday through Friday. Holidays are not considered business days.)
If your withdrawal has already been approved, and you would like to have it deposited back into your casino account, you must contact us for assistance.
Seeking a withdrawal through Neteller is easy, and involves absolutely no fee! Just make sure we have your right Neteller account number or e-mail address.
Special requirements for wire transfer withdrawals may apply. The smallest allowed withdrawal through Wire Transfer is $200. For more information on being paid by wire, please Contact Us: [email protected].
Checks involve bank processing expenses and overnight fees. Due to this, the minimum amount is $300. Although these checks are sent securely via courier, they are not delivered to P.O. boxes. Checks are sent 3-8 business days after cash-outs are paid, and are sent only to the address we have on file for your account. The fee attached to this process is deducted from the withdrawn winnings.